Last Updated: 9-12-25
At Kartx Sports B2B, we aim to deliver your clothing and sportswear orders safely and on time. Please read our Shipping Policy to understand how we process, ship, and deliver orders.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- In case of high order volume, processing may take additional time. We will notify you of any significant delays.
2. Shipping Methods & Delivery Time
We ship orders across India using trusted courier partners.
Estimated delivery timeline:
- Metro Cities: 2–5 business days
- Non-Metro Cities: 4–8 business days
- Remote/Rural Areas: 7–12 business days
Note: Delivery times may vary due to courier delays, weather conditions, holidays, or other external factors.
3. Shipping Charges
- Shipping charges will be calculated and displayed at checkout based on your location, order weight, or courier rates.
- Promotional offers may provide free shipping on certain orders or purchase thresholds.
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email/SMS.
- You can track your order through the courier partner’s website or tracking portal.
- If tracking information is not updated, please allow up to 24 hours for the system to reflect the latest status.
5. Delivery Attempts
- Our courier partners will make 1–3 delivery attempts.
- If the delivery fails due to an incorrect address, unavailability, or unreachable phone number, the package may be returned to us.
- Re-shipping charges may apply if the buyer requests a second attempt.
6. Damaged or Missing Items
Please inspect your package upon delivery.
Contact us within 48 hours if:
- Your product arrives damaged
- Your package is tampered with
- Items are missing from the shipment
To process claims, we may require unboxing videos, photos, or courier documents.
7. Incorrect Address or Shipping Details
It is the buyer’s responsibility to enter accurate shipping information.
- Kartx Sports B2B is not responsible for delays or lost shipments due to incorrect addresses.
- If the order has not yet shipped, we may update the address upon request.
8. International Shipping
At this time, Kartx Sports B2B ships only within India.
International shipping is not available.
9. Order Cancellation After Shipping
- Once an order is shipped, it cannot be canceled.
- You may still request a return after delivery under our 7-day return policy.
10. Contact Us
For shipping-related questions or issues, connect with us at:
Kartx Sports B2B
Email: kartxsportsb2b@gmail.com